Contact New Palestine Water Restoration

What should you do before the crew gets to your New Palestine home?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If water is coming in from outside after heavy rain near Sugar Creek, move valuables to a higher floor and stay out of moving water.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in New Palestine?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether the water came from inside the house or from outside.
• How much of the lower level is finished space.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in New Palestine date mostly from the 1970s to 1990s, and the decade tells the crew what kind of pipes to expect.
• Whether the power to the wet area is on or off.
• Whether someone will be home to let the crew in.

Short answers are enough, since the crew will look at everything again in person.

What does the first visit look like?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

What's worth knowing about water damage in New Palestine homes?

New Palestine homes from the 1970s to 1990s tend to have copper supply lines, and leaks often start at fittings or appliance connections. The mix in New Palestine includes two story and ranch homes. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Some parts of New Palestine sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Tell the person who answers what you know, and the crew will take it from there.

Does this page cover your part of New Palestine?

You can reach the crew from anywhere in New Palestine, including these neighborhoods:

• Copperstone · built mostly in the 2010s to 2020s
• Stone Crossing · homes from the 2010s to 2020s, many with finished basements
• Windhaven at The Havens · built mostly in the 2010s, most with basements
• Briarwood Trace · built mostly in the 2010s
• The Preserve at Sugar Creek · much of it from the 2010s, crawl spaces are common
• Fields at Sugar Creek · much of it from the 2020s, basements are common

We also take calls from nearby Julietta, New Bethel, Mount Comfort, Greenfield, Fairland, Morristown, Oaklandon and McCordsville. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?